歌曲信息
歌曲专辑:BEC中级真题听力
演唱歌手:英语听力
第四辑Test 1 - Part 2 Section 2歌词
18 Some people tell you that what a dissatisfied customer really wants is to have the opportunity to spend his money again. You may have to resort to this, a refund or perhaps some form of credit. However, this may lose a customer and will certainly lose that particular deal. Try a bit of persuasion. Remind your customer why he chose your product in the first place, give him a new one and save him the trouble of making further decisions. 19 It's often the case that a complaint about faulty equipment really means the customer is doing something wrong. Of course, considerable tact is called for when this happens. Don't make them feel foolish. What they need is some guidance, and this should be provided without further cost. Make sure any damage done has been put right, and then set up the familiarisation session. Problem solved, customer happy, equipment saved from any more misuse. 20 When a customer complains, it's important to be sympathetic, but business-like as well. Do apologise, of course, and then, taking a personal interest in the way the equipment will be used, suggest a newer, more recent model rather than simply replacing the original one. This is often a good solution, because it not only deals with the complaint, but also the client feels they've got away with a bit extra to make up for the inconvenience. 21 I don't think all complaints can be dealt with in the same way. Basically, you've got to solve the immediate problem to try to keep the customer's confidence. Sometimes guaranteeing your product for a longer period can be a good way to do this. Fix what's wrong as quickly as possible and show you're prepared to do so a second time if necessary. Point out that the customer won't have any worries, at least not until they need an upgrade. 22 It's a good idea to let the customer know why there's been a problem. It shows you are prepared to be honest, and you might win a bit of sympathy. They realise that things don't always go right for the supplier either. But the most satisfactory thing to do is to offer a refund. Then, of course, they are more likely to deal with you again when they need a replacement.
上面是千思维歌单网提供歌曲
第四辑Test 1 - Part 2 Section 2的歌词全文和下载地址,第四辑Test 1 - Part 2 Section 2原唱是谁,是谁唱的,是什么歌的等内容。
第四辑Test 1 - Part 2 Section 2评论
吞噬坏情绪的小恶魔:
这个题每日英语听力的顺序是不是不对?
jyn19980221:
19题完全分不清E和F......
Rochellelan:
二刷还能错3道 我服了自己
阿兹若:
都听得懂 但没对的 是做题的时候思维有问题吗?
芷兰天堂:
这一篇发音很清晰,但完全不影响我选不出答案[流泪]
DarknessMusic:
纯路人 这首歌真的好凄美
那年汉斯:
刚玩:感觉整合运动没干什么呀。
现在:还真是,越来越像反派了。
想穿小裙子的Tomato:
全专包含的曲风,基于老鼠的性子,写的肯定有问题。
微光易散:
为什么有人带动了音乐前沿踏马的就是不火啊
細路儀:
《我去哪儿》打卡,终于找到了!!![多多大哭][多多大哭][多多大哭]不过还是想听电影里的现场版[多多大哭][多多大哭]
hunter-0079:
就TV版来说,OP2比1强太多.......特别是最后5集的OP动画和音乐的节奏配的极其合拍。
卑以自贞:
好久没听这歌了,再一次听又想到那个分别的下雨天。
长安第一梦公子:
古蜀遗踪集合了我喜欢的Coser,我喜欢的配音演员,我喜欢的歌手,真是绝妙搭配啊~[可爱]
-taki-:
有听了小提琴来的吗?又发现了一部超棒的电影。
凉拌翻滚粉:
滚滚果真是全宇宙第一酷的小朋友啊[多多大笑]
那个男人NAGENR:
这歌会火的!但不是现在。觉得好听的人一定有个好音响。[大哭]
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